This Policy applies to all visitors to our Site and App, as well as any information that we obtain about persons offline, including buyers/renters/owners. The descriptions below regarding our collection, use, and disclosure of your information apply equally regardless of our relationship with you unless noted otherwise.
The Information We Collect About You
We collect information directly from you, automatically as you use our website, and from other sources. The type of information that we collect about you varies based on your relationship with us (e.g., whether you are a prospective buyer of real estate, real estate agent, or vendor) and how you interact with us (e.g., through our Site, App, or offline). Specifically, we collect this information as follows:
Information that We Collect Directly From You:
We collect information from users of our Services (including, buyers, sellers, owners, renters, and other persons) when you take the following actions:
Create an Account: Prospective buyers, sellers, and other interested persons may use our
Services without creating an account. Certain features of our Services (such as saving properties, saving searches, and real-time listing alerts) require account creation. When you create an account, we collect your name, email address, and any other information that you choose to provide (such as whether you are looking to buy or sell a home, geographic preference, and price range). Once you create an account, you can keep track of your favorite homes.
Purchase History: We maintain a record of whether you purchase, rent a property using our services.
Participate in a Survey: If you choose to provide feedback, such as participating in a survey, we will collect this information from you, which may include your contact information and your feedback.
Contact Us: If you contact us, whether online or by other means we will record information about the reason for your inquiry. Please note that if you request information from one of our independently owned and operated locations, we, and our franchisee, will maintain a copy of that request.
Sign Up for our Newsletter: We collect your name, email address and phone number if you request our newsletter.
In addition, if you are a vendor (such as a real estate photographer), we collect your contact information and specialty. You also may create an account with us as described above.
Information We Collect About You From Other Sources
Your Friends and Realtor: We may obtain information about you from your friends and/or realtor so that you can collaborate with one another about properties of interest.
Social Media: If you post information on our social media pages, we may collect the information that you post. We do not typically associate your social media information with the personal information we collect about you.
Internet Service Providers, Operating Systems, Analytics Providers: As described below, we collect data automatically through your use of our Site and our services. This information may come from internet service providers, operating systems, and analytics providers that provide services on our behalf.
Information We Collect Automatically: We automatically collect information about you when you use our services (usage information). The type of information that we collect varies depending on the settings of your web browser or device, but it may include the pages you view on our Site and App; the date and time you access our Site and App; how long you use our Services; the type of web browser you are using (for example, Firefox or Chrome); the type of device you are using (for example, whether you are using a mobile device); and your Internet Protocol address; and device IDs (including device advertising identifiers). With your permission, we will collect your device’s location information to help you identify available properties near your location; you may disable this feature through your device’s settings. Our service providers also may track your behavior through links that you click on our Site and App. See the section below titled Cookies and Tracking for more information. We may associate this information with the personal information that we collect about you, such as whether and when you logged into your account.
We collect this information from Internet Service Providers, Operating Systems, and Analytics Providers: As stated above, we collect data automatically through your use of our Services.
Our Use of Your Information
We use your information, including personal information, for a variety of business and commercial purposes:
Transactional Purposes: to establish and maintain your account, to provide our services to you, and for other transactional purposes.
Customer service/communications: to provide you, upon request, with a personalized search results; for technical support to answer your inquiries
Marketing/Advertising: for marketing purposes, including to provide you with information about properties and services that may be of interest to you. Our marketing communications with you may include communications via postal mail and email. We, and our service providers, also use your information to determine the success of our advertising campaigns, regardless of the marketing and advertising channel.
Research and development/Analytical purposes: for research and development purposes, including to analyze trends, improve our Services, products, and customer experience; to understand what parts of our Site is most popular or to improve upon our Services; to understand our customer demographics; and for other research and analytical purposes.
Legal compliance: to comply with applicable legal or regulatory obligations, including to respond to a subpoena or court order; to cooperate with law enforcement or other governmental investigations; and as part of legal proceedings.
Protection of us and others: where we believe it is necessary to protect us and others, including, without limitation to detect, prevent, and respond to fraud, security incidents, or other issues where we believe it is appropriate to protect us and others.
Additional Note Regarding Aggregated and Deidentified Data: We may use data in aggregated and deidentified form for research, analytics, marketing, and any other purposes Security
We take commercially reasonable measures designed to safeguard your data. Please note, however, that no measure is 100% perfect, and we recommend that you take measures to protect your data, such as not using the same password for multiple accounts, creating unique passwords, and safeguarding your own information. We cannot ensure or warrant the ultimate security of any information you transmit.
Cookies and Tracking
Our Services are not designed for children under the age of 18. If we receive actual knowledge that we have received personal information from persons under the age of 18, we will delete the information from our database.
We may update this Policy from time to time. If we make a material change to this Policy, then we will notify you of the change by posting to our Site.
Please contact us at email@example.com if you have questions about this Policy.
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